Sony Vaio Laptops are always Hot -yeah but that's the problem.Due to some flawed wiring in the Vaio TZ laptops,the laptops are getting overheated becoming a potential burn hazard to its user.So far more than 200 cases have been reported of users getting minor burns.Due to this Sony is recalling around 440,000 laptops of the 19 models of its Vaio TZ series.
Although Sony has taken the responsibility by taking the necessary actions it is already feeling the heat. Though it may not cause any serious financial problems now,its brand value has been seriously affected.Sony shares fell by 4.2 % hitting a three year low on Friday after the recall was announced.
This is not the first time Sony is having battery problems.In 2006 ,Companies like Dell,Toshiba,Hitachi,Lenovo recalled around 9.6 million laptops which had Sony batteries after reports of overheating causing burns.
It high time for Sony to do some damage control to maintain its brand value to retain its loyal customers like me :) BTW I writing this post using my Sony Vaio CR which looks good but not hot enough to recall!!!
Be Careful buddy. Service Recovery should be as efficient as selling the brand. But why make a lousy product in the first place.
ReplyDeleteThat's true Tiger.
ReplyDeleteI feel Sony should look out for suppliers who can produce the batteries for its products.
Also it will help Sony to concentrate on its core competencies of bringing innovative products in consumer electronics segment